Terms & Conditions

El Mural gallery sells limited edition prints under the following terms and conditions:

 

1- PAYMENTS:

 

1.1 The costs of delivery shall be charged to you in addition to the product price. 

 

1.2 We will deliver the products to you as soon as reasonably possible and  in any event within 30 days after the day on which we accept your order, except as otherwise agreed with you. We shall be entitled to make partial deliveries.

 

1.3 We draw your attention here to the fact that if the products we are supplying to you are made to measure for you, then you have no rights of cancellation if you have changed your mind. You are responsible for ensuring that these specifications are correct. You may however return and receive a refund for these products if these are faulty or misdescribed.

 

1.4 The price for the products includes VAT.

 

1.5 Payment Methods

Our current payment methods and their conditions are:

1.5.1 In case of a PayPal payment you will be automatically redirected to the payment services PayPal  after completing the order process. The process of payment is then governed by the terms of PayPal.

1.5.2 The buyer pays the sale price by credit card or by debit card, upon making the order (pre-payment).

 

2. CONSUMER RESPONSIBILITY:

2.1 The produced works will be the consumer’s responsibility from the time the product is delivered to the address provided by the consumer.

 

What you should do if you have a query.

 

2.2 Please check the goods after delivery at the earliest opportunity and take prompt action if defects are discovered. 

 

What are your rights in relation to the products?

3. CONSUMER RIGHTS:

3.1. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. In case of a defect during the expected lifespan of your product, your legal rights entitle you to: Up to 30 days, if your products are faulty, you can get a refund.

 

3.2. The papers, dyes, chemicals and other materials used in our materials and manufacturing processes may, like other dyes, show trivial changes over time. These changes may be different from one production batch to another. Such discrepancies in product characteristics shall not form sufficient basis for defect.

 

4. RETURN POLICY:

 

4.1 You have the following rights of cancellation for online orders of products:

• You have the right to cancel this contract without reason within 14 days after the day you receive the products, unless:

A) your products are split into several deliveries over different days – in this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products; 

or

B) your products are for regular delivery over a set period – in this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods. 

This right does not apply to “Custom Finish” or made to measure products.

 

4.2 If you are exercising your right to change your mind then:

A. if we have not offered to collect the products, your refund will be made within 14 days from the day on which we have received the product back from you or until you have provided proof of their return shipment, whichever comes first; or

B. in all other cases, your refund will be made within 14 days of you telling us you have changed your mind. 

If you are exercising your rights to change your mind, you must send the products off within 14 days of the date you inform us of the cancellation. This deadline will be met as long as you post the goods to us within this 14-day period.

 

4.3 We shall bear the costs for returning products if the products are faulty or misdescribed, a delay in delivery due to events outside of our control or because you have a legal right to do so as a result of something we have done wrong. 

 

4.4 In all other circumstances (including where you have exercised your right to change your mind), you shall bear the direct costs for returning products. Typically, goods cannot be returned by normal post. Please contact our Customer Service for more information on [+44 (0)7414883641 or 0044(0)7484275658] for more information or to arrange a collection.

 

4.5 We may make deductions from the price of the products when refunding you, if you are exercising your right to change your mind. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the product if this has been caused by your improper handling of the products.

 

5. REFUNDS:

5.1 Should you notify us that the goods are defective or misdescribed immediately upon receipt. We shall refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly. You must return the goods to us. 

 

5.2 Goods that can be returned as packages must be returned at our risk. Please ensure the work is packaged appropriately and that it is well protected. Ideally, use the original packaging in which the item was delivered, including all protective material. 

 

5.3 Goods that cannot be returned as packaged will be picked up from your address. 

5.4 To ensure quick processing, please call our hotline in advance. This is not obligatory.

 

6. OUT OF STOCK:

In the unlikely event that the material needed for the production of your order is unavailable we will not charge you for the product, we will contact you immediately and, if possible, give an updated approximate delivery date.

 

7. LIABILITY:

 

7.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability:

  • For breach of your legal rights in relation to the products, including the right to receive products which are as described and match information we provided to you and any sample or model seen or examined by you, of satisfactory quality, fit for any particular purpose made known to us, supplied with reasonable skill and care, and for defective products under the Consumer Protection Act 1987. 

 

7.2. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.